Shipping and Returns

Once your order has been successfully completed, you will receive an email from us confirming the dispatch of your parcel.


BAZIS ships internationally. 
 

Here are the shipping charges: 

DESTINATION	COST	TIME
Lithuania	5 EUR	3-5 working days
Latvia, Estonia	10 EUR	3-5 working days
EU Countries	20 EUR	3-5 working days

When shipping to Non EU countries, duties and taxes assessed by customs are the responsibility of the customer. Please contact us via asvalena@asvalena.lt for the shipping quote. 

Orders are processed as quickly as possible, usually within 1-2 workings days from the payment date, so they should reach you within a week. 

All items are being sent Mon-Fri 9am-4pm via Courier Service (DPD or Post). It ensures your ability to track where the goods are from their dispatch from our office to the safe arrival right to your hands.

RETURNS

We provide 14 days exchange/return  policy for your online purchased items.  It means, the return must be sent within 14 days from the item delivery date to you.  If 30 days have gone by since your purchase date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note, that the refund will exclude shipping costs. 

Please contact us via asvalena@asvalena.lt to receive the refund blank to fill in and for more details. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at asvalena@asvalena.lt.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
 If you need to exchange it for the same item, send us an email at asvalena@asvalena.lt and send your item to: SHOP BAZIS,  H.Manto, 3, 91212 Klaipeda , Lithuania.

Shipping
To return your product, you should mail your product to: SHOP BAZIS, H.Manto, 3, 91212 Klaipeda, Lithuania

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 100 EUR, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In order to receive the refund, item has to be new, undamaged and with all BAZIS tags attached. If the returned item fits the requirements, we will refund the original price paid for the return goods within a week. The refund will exclude shipping costs and bank transfer costs. We will contact you as soon as we receive your returned package.